PrestoSoft Community

Well, could you try ExamDiff 1.7? 1.6m is quite old, and is no longer supported.

The fix will be included in the next build of 3.5 Beta. Thanks again for all your help.

Finally we are getting somewhere...

Thank you, when I deleted the key you mentioned, I could reproduce the problem. Please ignore the e-mail I sent you earlier. Let us analyze the issue, and I'll report the results here.

I'm a little confused now I'm afraid. Did you have both 3.4.2 and 3.5 Shell extensions installed when you had this:



?

If so, could you just try 3.5 alone?

I'm almost out of ideas. Let me ask you: your "All Programs" right-click menu looks odd even without the blank items presumably left by the EDP Shell integration. What is that strange picture next to the "All Programs" menu item? Also, if you disable EDP Shell integration, what d...

Here's another possibility: the Shell DLL checks if the clicked-on folder is the Start Menu folder. It does it by using a Windows API that checks value Start Menu under the following Registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders Please verify that t...

Is this by any chance a Japanese version of XP? The reason I was asking about the version of EDPShell.dll is that version 1.2.0.0 has a fix that will not show EDPro Shell menu items for the Start button and other special folders. Just to make sure, could you run ProcessExplorer (you can download it ...

What OS are you using? Also, could you make sure that version 1.2.0.0 of EDPShell.dll is registered? You can do so by first unchecking "Enable Windows Explorer (Shell) integration" under Options | Global, hitting OK, and then checking the option and hitting OK again. This may require resta...

What build of ExamDiff Pro 3.5 are you using? Also, what is the version of EDPShell.dll? The problem that you are describing is supposed to be fixed in the latest build.

Is there an annual maintenance fee? What is the policy on upgrades? DO we get free upgrades for a certain amount of time? Each purchased license includes unlimited e-mail support and 12 months worth of free upgrades. After 12 months pass, you may purchase a new version at the upgrade price. Is this...

I'm not entirely sure if I understand you correctly but here it goes. EDPro has several options that control messages about files/directories being different or identical (see Options | Misc | Messages). If you enable the messages, when files are different, EDPro will display a message similar to th...

The unlock code has been e-mailed to your boss today. I'm sure he's going to forward it to you, along with the instructions.

Please let us know if you experience any problem unlocking the software.

The real test is to have a deep tree on the client, or just use the same client location that didn't work with your Windows FTP server. The fact that FtpVC doesn't complain means by itself that the renames work. You should also be able to see something like 250 RNTO command successful. in the output...

According to our testing, yes. Please post your results here.

Unfortunately, the limit (max path of 260 characters) is imposed by Windows, so if you are hosting your FTP files on Windows, no paths longer than 260 characters can be created. The only workaround we came up with is mentioned in this thread: subst.