Could not send email notification

General questions about using FtpVC, ideas for new features, bug reports, and usage tips.
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phuguet
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Could not send email notification

Post by phuguet » Tue Oct 09, 2007 10:23 am

I don't seem to make the SMTP work
it says :

Message Box: Could not send e-mail message to pierre@xpdreamteam.com (‹A…Àu¸€ÝP).

Any Idea?

I double checked the user name password are set correctly
Note: My SMTP server requires login. I'm running Vista

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psguru
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Post by psguru » Tue Oct 09, 2007 6:21 pm

Hmm, I have no trouble sending mail using authentication, including from Vista. When I test this by clicking on the "Test SMTP settings by sending e-mail to yourself" button in Settings | Sending Mail, I get the following:

---------------------------------------------------
Message Box: E-mail message was successfully sent to info@prestosoft.com. Check your mailbox in your e-mail client software to complete the test.
---------------------------------------------------

Are you sure your settings are correct? Could you post an screenshot of your settings?
psguru
PrestoSoft

phuguet
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Post by phuguet » Wed Oct 10, 2007 10:55 am

If I uncheck SMTP Requires authentication then the message says:
Message Box: E-mail message was successfully sent to pierre@xpdreamteam.com. Check your mailbox in your e-mail client software to complete the test.

BUT the message is never sent to me.

Notice the difference in the exchanges with the smtp server...

This is the exchange with the mail server when the checkbox is checked:

10/10/2007 2:40:36 PM - Requested SMTP connection from 66.27.122.92 [66.27.122.92], ID=127
10/10/2007 2:40:36 PM - ( 127) 220 xpdt.com ArGoSoft Mail Server Pro for WinNT/2000/XP, Version 1.8 (1.8.8.9 Pre-Release 9)
10/10/2007 2:40:37 PM - ( 127) EHLO Pierre-PC
10/10/2007 2:40:37 PM - ( 127) 250-Welcome, 66.27.122.92 [66.27.122.92], pleased to meet you
10/10/2007 2:40:37 PM - ( 127) 250-AUTH=LOGIN
10/10/2007 2:40:37 PM - ( 127) 250-AUTH LOGIN
10/10/2007 2:40:37 PM - ( 127) 250-ETRN
10/10/2007 2:40:37 PM - ( 127) 250 HELP
10/10/2007 2:40:37 PM - ( 127) QUIT
10/10/2007 2:40:37 PM - ( 127) 221 Aba he


And this is the exchange when the checkbox is unchecked:

10/10/2007 2:43:31 PM - Requested SMTP connection from 66.27.122.92 [66.27.122.92], ID=145
10/10/2007 2:43:31 PM - ( 145) 220 xpdt.com ArGoSoft Mail Server Pro for WinNT/2000/XP, Version 1.8 (1.8.8.9 Pre-Release 9)
10/10/2007 2:43:31 PM - ( 145) EHLO Pierre-PC
10/10/2007 2:43:31 PM - ( 145) 250-Welcome, 66.27.122.92 [66.27.122.92], pleased to meet you
10/10/2007 2:43:31 PM - ( 145) 250-AUTH=LOGIN
10/10/2007 2:43:31 PM - ( 145) 250-AUTH LOGIN
10/10/2007 2:43:31 PM - ( 145) 250-ETRN
10/10/2007 2:43:31 PM - ( 145) 250 HELP
10/10/2007 2:43:31 PM - ( 145) MAIL FROM:<pierre@xpdreamteam.com>
10/10/2007 2:43:31 PM - ( 145) 250 Sender "pierre@xpdreamteam.com" OK...
10/10/2007 2:43:32 PM - ( 145) RCPT TO: <pierre@xpdreamteam.com>
10/10/2007 2:43:32 PM - ( 145) 250 Recipient "pierre@xpdreamteam.com" OK...
10/10/2007 2:43:32 PM - ( 145) DATA
10/10/2007 2:43:32 PM - ( 145) Checking with 1 DNS based spam databases
10/10/2007 2:43:32 PM - ( 145) Checking 66.27.122.92 with relays.ordb.org

Now this is the conversation MS outlook has with the same server sending an email from the same computer:

10/10/2007 2:50:03 PM - { 176} START SMTP
10/10/2007 2:50:03 PM - Requested SMTP connection from 66.27.122.92 [66.27.122.92], ID=176
10/10/2007 2:50:03 PM - ( 176) 220 xpdt.com ArGoSoft Mail Server Pro for WinNT/2000/XP, Version 1.8 (1.8.8.9 Pre-Release 9)
10/10/2007 2:50:03 PM - ( 176) EHLO PierrePC
10/10/2007 2:50:03 PM - ( 176) 250-Welcome, 66.27.122.92 [66.27.122.92], pleased to meet you
10/10/2007 2:50:03 PM - ( 176) 250-AUTH=LOGIN
10/10/2007 2:50:03 PM - ( 176) 250-AUTH LOGIN
10/10/2007 2:50:03 PM - ( 176) 250-ETRN
10/10/2007 2:50:03 PM - ( 176) 250 HELP
10/10/2007 2:50:04 PM - ( 176) AUTH LOGIN
10/10/2007 2:50:04 PM - ( 176) 334 VXNlcm5hbWU6
10/10/2007 2:50:04 PM - ( 176) cGllcnJlQHhwZHAREQWFtLmNvbQ==
10/10/2007 2:50:04 PM - ( 176) 334 UGFzc3dvcmQ6
10/10/2007 2:50:04 PM - ( 176) Y3Jvc3N3aW4=
10/10/2007 2:50:04 PM - ( 176) 235 Authentication successful
10/10/2007 2:50:04 PM - ( 176) User pierre@xpdreamteam.com has been authenticated

10/10/2007 2:50:05 PM - ( 176) MAIL FROM: <pierre@xpdreamteam.com>
10/10/2007 2:50:05 PM - ( 176) 250 Sender "pierre@xpdreamteam.com" OK...

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psguru
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Post by psguru » Wed Oct 10, 2007 5:42 pm

Thanks for the detailed response log.

It looks like FtpVC doesn't handle the type of authentication your SMTP server requires. It would be nice if I could see the sent commands along with responses that you posted. What could help even more is if you could create a temporary SMTP account for us on your server, so that we could debug what exactly is going on with the SMTP exchange.
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PrestoSoft

phuguet
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Issue sending email

Post by phuguet » Wed Oct 17, 2007 6:16 am

I sent you the account information you requested via email.
Thanks for your help!!!
Pierre

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psguru
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Post by psguru » Wed Oct 17, 2007 6:36 pm

Thanks. Please keep the account for some time as it may take a while to debug the problem.
Last edited by psguru on Mon Oct 22, 2007 7:15 pm, edited 1 time in total.
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Post by psguru » Mon Oct 22, 2007 7:07 pm

We are going to improve SMTP support in the upcoming version. I sent you a private message with the link to an early build -- please let us know if it works for you.
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phuguet
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Not working because of license files expired.

Post by phuguet » Tue Oct 23, 2007 9:18 am

Hi,

The version you sent me doen not work because it says my license files are too old.

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psguru
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Post by psguru » Tue Oct 23, 2007 6:12 pm

I already sent you a proper password.
psguru
PrestoSoft

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