Compare output unreadable

[ocsc]

Hi, can someone tell me why my compare output looks like this? I am comparing between two similar Word (.docx) files on Windows 7.

Is this a bug or is there an option or something I need to change? The way the output is displayed makes this programme completely unusable.

[psguru]

You compared your Word documents as binary files. Instead, enable "OOXML to Text" plug-in under Options | Plug-ins.

[ocsc]

Thanks for your reply.

When I go to Options, Plug Ins I do not see a place where I can enable that plug in. (screenshot attached)

Unless I am looking in the wrong place?!

[psguru]

You are in the right place but you did not choose to install comparison plug-ins during the setup. You need to reinstall ExamDiff Pro and choose the aforementioned option.

[ocsc]

Thank you.

We have re-installed the program and chose 'install comparison plug-ins' during setup as advised however I am still experiencing the same problem and I still do not have the option to enable the "OOXML to Text".

Can you advise what next step we should take?

I did not have this problem when using the trial version. It is only when we paid the license that this is happening.

[psguru]

If you installed plug-ins during setup, reset your Plug-ins Options page using the Reset To Default button.

[ocsc]

I'm sorry to say that hasn't worked either. No plug-ins become available when I reset.

There are two files in the relevant plug-in folder:

Ionic.Zip.dll
OOXML2Txt.exe

Is there any way I can manually install this plug-in?

[psguru]

Yes. Please follow the instructions at http://www.prestosoft.com/edp_plugins.asp#14

[Addlink1114]

thank you information
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