V3.4 Crashes when it starts

[bmaxwell]

Hi,

I just installed ExamDiff Pro V3.4 yesterday, and it seemed to be working in some brief trys yesterday. Today, I went to use it "for real" for the first time, and it crashed.

What's more, I'm not positive, but I think it's causing an error in Windows Explorer when I start up my system.

I've been using previous versions of ExamDiff Pro with no such problems for quite a while. I actually have it installed on the two systems I use in my office, and it only crashes on my "office" machine, but it's working on my development machine ok.

I tried several times uninstalling it and reinstalling it, and got the same results. Sometimes, with a fresh install, I could get it to run right after installing, by checking the "run now" checkbox (or whatever the exact wording is). Other times, it wouldn't run even then. I tried sometimes with the password.bin file present, and other times without it present (in eval mode), with pretty much the same unsuccessful results.

The machine with the problem is:
Dell Dimension 8400
Pentium 4 CPU 3.00 GHz
Running at 2.99 GHz, 2.00 GBytes of RAM

I'm running Windows XP Pro, with SP2.

The error when starting up ExamDiff Pro V3.4 is a dialog with the "ExamDiff has encountered a problem and needs to close..." message, and with the "Send Error Report" button. I didn't record the exact verbiage in the dialog, but it's the standard crash stuff.

While ExamDiff is installed on my system, if I reboot, I get an error on Windows startup. The dialog says:

"Data Execution Prevention - Microsoft Windows"
Name: Windows Explorer
Publisher: Microsoft Corporation
with a "Close Message" button.

Then, immediately after closing that dialog, I get another dialog:

"Windows Explorer"
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience".
with the usual "debug", "Send Error Report" and "Don't Send" buttons.

If I uninstall ExamDiff and reboot, the above error dialogs go away.

So, finally, I uninstalled V3.4 and reinstalled V3.3 and that's working fine. I haven't seen any such problems with anything else I run on the machine.

I tried disabling my Norton Internet Security stuff, and my Lavasoft Ad-Watch stuff, but it made no difference.

Any idea what's going on?

Thanks,

Bill

[psguru]

I just sent you a PM with instructions on how to denerate debug traces. I'm sure with their help we'll be able to figure out the issue.

[Butch]

Same Issue.

I think it has to do with the upgrade from the previous version.

Can you also send the instructions my way too, please?

Butch

[psguru]

Can you also send the instructions my way too, please?

Just did.

Here's another idea. Try temporarily removing all password.* files from your ExamDiff Pro directory. If the crash goes away, please send me you password file(s) to the address mentioned in the tracing instructions.

[psguru]

There's a fix available for this problem: see http://www.prestosoft.com/forums/viewtopic.php?t=245 for details.