ExamDiff Pro Hangs Windows 7

[Chris Moreton]

Hi,

I am using ExamDiff Pro (5.0.1.2) 32 Bit on Windows 7 Ultimate 32 Bit.

I have an intermittent problem after I edit one or both files being compared in ExamDiff. The save completes correctly then one or two dialog boxes 'fly-by' and then the PC/OS hangs and the only way out is to power-off (hold power button down for 3-4 seconds). The mouse & keyboard are totally unresponsive. The only indication of what is happening is that ExamDiff shows 'Setting fonts & colors...' in its status bar in the lower left corner of its window.

This problem also occurred intermittently in the previous version of ExamDiff Pro but I am, unfortunately, able to remember the specifics of that version.

[psguru]

This sounds very odd. We've never heard of EDPro hanging Windows. Even if it hangs itself (due to an undiscovered bug), it's hard to explain how a user-mode application can hang the operating system.

Please contact us via the contact for (http://www.prestosoft.com/ps_email.asp), and we'll send you a link to download a special traced version that may hopefully shed some light on this problem.

[Chris Moreton]

Hi,

I will be out of the office for a week and will continue on my return.

[Chris Moreton]

Hi,

I have used the traced version of ExamDiff Pro that you supplied for some time time without a problem.

However: I have now got 2 files that, when compared, reliably hang my PC with the same symptom, "Setting Fonts & colors...". This occurs with both the traces version as well as the latest version 5.0.1.18.

If I was to send these two files to you for you to test/debug would their contents be safe and then deleted once you have finished debugging?

Regards,

Chris Moreton.

[psguru]

If I was to send these two files to you for you to test/debug would their contents be safe and then deleted once you have finished debugging?

Yes, we'll follow these instructions. Please also send me the trace itself.

[cyberodie]

Hi,

I know this is an older thread but I am having the exact same issue and did not see a resolution.

I am running the 32-bit version 5.0.1.9 of Exam Diff Pro. When I try to compare two 4109 KB files, it stops at "Setting fonts & colors" and locks up my entire laptop. The only thing I can do is a hard shutdown. I have been running Exam Diff Pro for 3 years or so with no problems.

Thank you.

Kevin

[psguru]

Do you have the same problem with the latest version (5.5)?

[cyberodie]

Sorry, I got sidetracked with some other things.

No, 5.5 works fine. I was able to download the 5.5 evaluation version to another laptop and compare the same two files successfully.

[cyberodie]

Any update?

Thanks.

Kevin

[psguru]

Not sure what update you are referring to. Since 5.5 (our latest version) does not seem to have this issue, it looks like you need to upgrade to it.